Help Center

ORDERING SUPPORT FOR EVERY PATH.

Clear answers for personal orders, team orders, customization, sizing, shipping, returns, and reorders.

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KIMHC Support

Clear answers help the movement keep moving.

Start With Your Path

How Are You Ordering?

Choose the experience that matches what you need.

Personal Orders

Move Solo is the retail path for shopping and customization.

Teams & Organizations

Move Together provides guided setup for group and bulk orders.

Business Access

Move Like A Boss supports entrepreneurs and existing scrub businesses.

Existing Customers

Use Reorder to repeat or update a previous KIMHC order.

Ordering

Orders & Availability

Product availability and the ordering process can differ by path, customization, and package.

How do I order?
Choose Move Solo for personal retail shopping, Move Together for a team or organization, or Move Like A Boss for a business path. Each page directs you to the appropriate next step.
How do reorders work?
Use the Reorder page and provide your previous order number, name, email, organization, or product details. Tell us what should remain the same and what needs to change.
What is the difference between in stock and preorder?
In-stock availability is shown where applicable. Preorder or production-based items require additional time before fulfillment. Review the product or ordering details and contact KIMHC if the timing is important.
What is the ordering cycle?
Some team, package, and business orders follow scheduled production windows. KIMHC will confirm the applicable close date, production timing, and next available cycle for your setup.
How do team and bulk orders work?
Move Together organizes products, colors, sizes, quantities, customization, approvals, and production through a guided group-ordering process.

Wear Your Why™

Customization

Available options depend on the product, order type, and selected package.

What does custom design include?
Custom design can include product direction, KIMHC or custom colors, woven tags, string colors, logos, embroidery, icons, initials, placement, and other approved details.
What is Wear Your Why™?
Wear Your Why is the meaning you choose to carry—such as your name, credentials, department, logo, scripture, story, icon, or personal message.
Can I request custom strings?
Custom string options are available for qualifying apparel and package paths. They may not apply to every product or accessory.
How does embroidery work?
Available embroidery can include names, credentials, titles, departments, logos, icons, initials, and approved text. Placement and pricing depend on the selected option.
Can personal customers customize?
Yes, qualifying Move Solo products can include personal customization. Available options appear in the product experience.
Can teams use logos and coordinated details?
Yes. Move Together can coordinate logos, colors, embroidery, strings, icons, and placement across an approved team setup.

Before & After Ordering

Sizing, Shipping & Returns

Check the current product and policy details before finalizing your order.

Where can I find the size guide?
Use the size guide available in the shopping experience. For additional confidence, book a showroom appointment to see, feel, and try on KIMHC pieces.
How long does shipping take?
Timing depends on product availability, customization, order size, production requirements, and the selected ordering path. Review the current Shipping Policy or contact KIMHC before ordering if you have a deadline.
Can I return a customized item?
Custom, embroidered, team, bulk, preorder, and business orders may have different return eligibility. Review the current Return Policy before placing the order.
Where can I read the policies?
Open the Legal page for direct links to the current Privacy, Terms, Shipping, and Return policies.

Still Need Help?

SEND US THE DETAILS.

Include product names, order information, your organization, and the ordering path you are using.

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